Communication is key to success in any enterprise. In joint ventures and partnerships, in groups, departments and teams, it helps keep the trust and cooperation flowing freely. And when inevitably we also screw up, or see others fall below standards, good communication skills can help us find our way back to steady ground and improve a floundering performance.
Even with all the automation going on, businesses aren’t run by robots. We work with other people all through out the business life-cycle. We work with people, and people, including us, make mistakes.
We can work with suppliers, designers, landlords, legal advisers and accounting professionals. We can work with partners, co-workers, answer to a board of directors, or shareholders… and still, we work with people.
Sooner or later something will come to light and show that some of them aren’t performing up to standards with their duties and responsibilities. When you’re responsible for talking to them about it, what do you do to address the situation, and how would you do so?
Soft skills when delivering bad news are needed in every area of life where we interact with others. We move in a network of relationships, and for the bulk of the web to work harmoniously then we ourselves need to develop those difficult skills so we can navigate delicate matters without deliberately causing insult or injury. Continue reading Why Giving Negative Feedback Is Part Of Good Communication